FAQs

Sizing

Q: What Are The Mattress Sizes?

A: Twin – 39 x 75 x 12 – 55 lbs

Twin XL – 39 x 80 x 12 – 60 lbs

Full – 54 x 75 x 12 inches – 77 lbs

Queen – 60 x 80 x 12 inches – 89 lbs

King – 76 x 80 x 12 inches – 106 lbs

 

Q: What are the dimensions of the box?

A: Twin – 42 x 15 x 15 – 55 lbs

Twin XL – 42 x 15 x 15 – 60 lbs

Full – 58 x 15 x 15 – 77 lbs

Queen – 64 x 15 x 15 – 89 lbs

King – 82 x 15 x 15 – 106 lbs

 

Q: What makes Hamuq unique?

A: Hamuq uses a pocket coil technology that results in less transfer of motion and creates the perfect base to a dream mattress. Hamuq has created the perfect amount of support for your body while using the worlds best vls gel foam technology for ultimate comfort throughout your sleep. Hamuqs convenient online shopping system and 101 night free trial erases all and any confusion you may have experienced with traditional mattress companies in the past.

 

Q: Why is Hamuq so affordable?

A: Hamuq is here to show you that buying a quality sleep doesn’t have to be expensive or stressful. By cutting out the expensive showrooms and sales staff, Hamuq is able to offer exceptional quality at the price you deserve.

 

Q: Do you have a showroom?

A: No we do not. By eliminating the overhead of a showroom, you can try a Hamuq™ for less in your own home for 101 nights. We find this to be a much better process.

 

Q: Where is Hamuq made?

A: Hamuq is designed and crafted at our factory in Toronto, On Canada.

 

Q: When did Hamuq originate?

A: Hamuq launched in 2016.

 

 

 

Buying

Q: What is the 101 night free trial?

A: Try all the products in the comfort of your home for 101 nights from the day you receive them. We do require the customer to try the products for at least 30 nights in order to give the body time to adjust and the product must be in donatable condition in order to be eligible for a return.

If you decide your Hamuq mattress or bed frame aren’t for you, we’ll send a courier over to remove the product from your home and either donate it to a local charity or have it recycled.

With all other products, we’ll provide you with a prepaid FedEx label for you to ship your product back to Hamuq free of charge.

Either way, your original form of payment will be refunded 100 percent.

 

Q: How do I return my Hamuq?

A: If you have decided you would like to return your Hamuq, just send us an email at info@hamuq.com and we will gladly arrange your return.

 

Q: Where does the mattress go when I return it?

A: Hamuq will arrange to have the mattress donated to a local charity, or in some cases may need to have the mattress recycled.

 

Q: When will I be refunded?

A: You will be refunded immediately after the pickup of your mattress.

 

Q: Do you offer financing?

A: We do not offer financing at this time.

 

Care

Q: What type of base should I put my Hamuq on?

A: The Hamuq can be used on any regular boxspring, slatted bed frame or platform bed or directly on the floor.

 

Q: Can I flip the mattress?

A: The Hamuq is designed and built to last with one sided use only.

 

Q: How can I protect my mattress?

A: A mattress protector sheet is always recommended in order to protect your Hamuq from any potential damage.

 

 

Mattress

Q: What kind of mattress is Hamuq?

A: Hamuq has created the ultimate pocket coil mattress.

 

Q: How much does the mattress weigh?

A: The mattress ranges from 55lbs to 106lbs.

 

Q: How thick is the mattress?

A: Our mattress is 12” thick.

 

Q: How does pocket coil compare to memory foam mattresses?

A: Pocket coil is very similar to memory foam mattresses in that it lessens the transfer of motion. Although, it does stay cool during the night unlike a lot of memory foam mattresses that cause you to overheat. The pocket coils offer a firm support while the layers of foam on top provide the perfect cushion and comforting feel that gives you the best possible sleep.

 

Q: How does the mattress feel?

A: The Hamuq mattress is considered medium firmness. The pocket coil system offers a strong firm base while the soft foam top creates the perfect combination of support and comfort.

 

Q: Does the Hamuq have a high motion transfer?

A: No. Pocket coil mattresses eliminate the motion transfer that is seen with continuous coil mattresses.

 

Q: Is the mattress suitable for side sleepers?

A: Yes, we have designed a mattress that is suitable for all types of sleepers.

 

Q: How long does it take for the mattress to break in?

A: The mattress would slowly soften over a long period of time but maintains its original form very well.

 

Q: Can the mattress be rotated? And if so how often?

A: Yes you can rotate the mattress if you would like. Every 6 months would be good although it is not really necessary with this mattress.

 

Q: Does the Mattress hold a lot of heat like memory foam mattresses?

A: No. Pocket coil mattresses do not hold your body heat like a memory foam mattress would.

 

Q: Will my mattress sag over time?

A: Over a long period of time the mattress will soften a little but should not sag. Pocket coil mattresses are known to hold their original form very well for a long period of time.

 

Q: How much weight can the mattress hold?

A: Up to about 500 lbs.

 

Q: What is bio foam?

A: BioFoam uses soy as a base, naturally creating a very breathable foam that won’t retain heat like chemically produced memory foam will. It also has a more traditional feel that won’t make you feel “stuck”.

 

Q: What is the foam made of?

A: Our bio foam is a combination of soy and polyurethane.

 

Q: What are pocket coils?

A: Individually wrapped pocket coils are the most popular coil support system on the market. They provide individualized comfort by contouring to your body perfectly. They also do not transfer motion so you can sleep undisturbed even if your partner moves at night.

Individually wrapped coils move independently and are encased in separate pockets so they can contour precisely to each person and provide, deep, comforting pressure relief.

 

Q: How do pocket coils differ from regular coils?

A: Traditional offset innersprings have been the main innerspring unit for 100 years. They offer durable pressure relief and last for years. However, they don’t offer the amazing motion separation or individualized contouring of a wrapped pocket coil support system.

Offset coils are linked together with a helical wire which creates a stable feel and durability, but is more prone to motion transfer than a wrapped pocket coil support system.

 

Q: What are pocket coils made from?

A: Our pocket coils are made from high quality Canadian steel.

 

Q: Where are the materials from?

A: Our mattress is Canadian made from Canadian materials.

 

 

 

Shipping/Delivery

Q: How much does shipping cost?

A: Shipping is free.  Extra charges may apply to the Territories.

 

Q: Where does Hamuq ship too?

A: Hamuq currently ships across Canada and the United States

 

Q: How long does delivery take?

A: Delivery takes between 2-6 business days.

 

Q: What happens if I miss the delivery?

A: No worries, if the FedEx driver feels it is safe, the package will be left by your door. If not, the driver will try again the following 2 days. If you are still not available after 3 attempts, the package will be dropped off at the nearest FedEx store location where you can pick it up.

 

Q: My package was damaged when it arrived. What do I do?

A: You should reach out to us at info@hamuq.com so that we can look into solving this issue for you as soon as possible.

 

Q: Can I schedule delivery for a certain time?

A: We cannot offer specific deliver times. We use FedEx for shipping, meaning the package will arrive in 2-6 business days. We can however try our best to time the release of your order so that it arrives at your place on the desired day. This however is not guaranteed.

 

Q: Is the box heavy?

A: The box can be considered fairly heavy by some. This is a heavy duty luxury mattress so you may need help to move the box around.

 

Q: Will I be able to lift it by myself?

A: Depending on how strong you are. Some can move it with no problem and some will require an extra pair of hands.

 

Q: Do you offer in home setup?

A: We do not have an in home setup service at this time.

 

Q: What should I do with my old mattress once my Hamuq arrives?

A: Depending on where you live, most places allow for free curbside disposal. If not we can help look into the best way for you to dispose of your old mattress.

 

Q: How do I unbox my Hamuq?

A: Simply cut the box open, remove the cardboard and allow the mattress a few hours to expand back to normal.

 

Q: When can I sleep on my new Hamuq?

A: You can sleep on your new Hamuq the same day although it does take 48 hours to fully return to it’s original form.

 

Placing your order

Q: What methods of payment do you take?

A: We accept Visa, MasterCard and American Express.

 

Q: Will I receive a receipt for my payment?

A: Yes, once you have placed your order you will receive an email with your receipt.

 

Q: I’m not sure if my payment went through what do I do?

A: Check your email to see if you have received your receipt. If not, you can reach out to us at info@hamuq.com and we will be happy to assist you.

 

Q: Do you make custom size mattresses?

A: At this time we only offer Twin, Twin XL, Full, Queen and King sized mattresses.

 

Q: Do you offer financing?

A: At this time we do not offer any financing.

 

Q: Is there a store I can pay at in person?

A: As of right now all purchases are only able to be made online through our website.