Q: What are the dimensions of the Original Hybrid Mattress?
A: Twin/Single - Width: 39 x Length: 75 x Height: 13 inches - 55 lbs
TwinXL/SingleXL - Width: 39 x Length: 80 x Height: 13 inches - 63 lbs
Full/Double - Width: 54 x Length: 75 x Height: 13 inches - 77 lbs
Queen - Width: 60 x Length: 80 x Height: 13 inches - 89 lbs
King - Width: 76 x Length: 80 x Height: 13 inches - 106 lbs
Cali King - Width: 72 x Length: 84 x Height: 13 inches - 106 lbs
Q: What are the dimensions of the Original Hybrid Mattress box?
A: Twin/ Single - 43x 16 x 16 - 58lbs
TwinXL/SingleXL - 43 x 16 x 16 - 63lbs
Full/Double - 59 x 16 x 16 - 77lbs
Queen – 43 x 19 x 19 - 91lbs
King – 43 x 20 x 20 - 106 lbs
Cali King- 43 x 20 x 20 - 106 lbs
Q: What are the dimensions of The New Organic Hybrid Mattress?
A: Twin/Single - Width: 39 x Length: 75 x Height: 13 inches - 65 lbs
TwinXL/SingleXL - Width: 39 x Length: 80 x Height: 13 inches - 72 lbs
Full/Double - Width: 54 x Length: 75 x Height: 13 inches - 90 lbs
Queen - Width: 60 x Length: 80 x Height: 13 inches - 120 lbs
King - Width: 76 x Length: 80 x Height: 13 inches - 145 lbs
Cali King - Width: 72 x Length: 84 x Height: 13 inches - 145 lbs
Q: What are the dimensions of The New Organic Hybrid Mattress box?
A: Twin/ Single - 43x 16 x 16 - 65lbs
TwinXL/SingleXL - 43 x 16 x 16 - 72lbs
Full/Double - 59 x 16 x 16 - 90lbs
Queen - 65 x 16 x 16 - 120lbs
King - 83 x16 x 16 - 145 lbs
Cali King- 83 x16 x 16 - 145 lbs
Q: What makes Hamuq unique?
A: Hamuq uses a pocket coil technology that results in less transfer of motion and creates the perfect base to a dream mattress. Hamuq has created the perfect amount of support for your body while utilizing today’s most advanced foams for ultimate comfort throughout your sleep. Hamuq’s convenient online shopping system and 120-night free trial erases all and any confusion you may have experienced with traditional mattress companies in the past.
Q: Why is Hamuq so affordable?
A: Hamuq is here to show you that buying a quality sleep doesn’t have to be expensive or stressful. By cutting out the expensive showrooms and sales staff, Hamuq is able to offer exceptional quality at the price you deserve.
Q: Do you have a showroom?
A: No, we do not. By eliminating the overhead of a showroom, you can try a Hamuq™ for less in your own home for 120 nights. We find this to be a much better process.
Q: Where is Hamuq made?
A: Hamuq is designed and crafted at our factory in Toronto, On Canada.
Q: When did Hamuq originate?
A: Hamuq launched in 2016.
Q: What is the 120-night free trial?
A: Try all the products in the comfort of your home for 120 nights from the day you receive them. We do require the customer to try the products for at least 30 nights in order to give the body time to adjust and the product must be in donatable condition in order to be eligible for a return.
If you decide your Hamuq mattress or bed frame aren’t for you, we’ll send a courier over to remove the product from your home and either donate it to a local charity or have it recycled.
With all other products, we’ll provide you with a prepaid FedEx label for you to ship your product back to Hamuq free of charge.
Either way, your original form of payment will be refunded 100 percent.
Q: How do I return my Hamuq?
A: If you have decided you would like to return your Hamuq, just send us an email at email@example.com and we will gladly arrange your return.
Q: Where does the mattress go when I return it?
A: Hamuq will arrange to have the mattress donated to a local charity, or in some cases may need to have the mattress recycled.
Q: When will I be refunded?
A: You will be refunded immediately after the pickup of your mattress.
Q: Do you offer financing?
A: Yes, we offer financing through Split it which can be selected at checkout.
Q: What type of base should I put my Hamuq on?
A: The Hamuq can be used on any regular boxspring, slatted bed frame, platform bed or adjustable bed.
Q: Can I flip the mattress?
A: The Hamuq is designed and built to last with one sided use only.
Q: How can I protect my mattress?
A: A mattress protector sheet is always recommended in order to protect your Hamuq from any potential damage.
Q: What kind of mattress is Hamuq?
A: Hamuq has created 2 of the best pocket coil mattresses possible.
Q: How much do the mattresses weigh?
A: The mattresses range from 55lbs to 145lbs.
Q: How thick are the mattresses?
A: Our mattresses are both about 13” thick.
Q: How does pocket coil compare to memory foam mattresses?
A: Pocket coil is very similar to memory foam mattresses in that it lessens the transfer of motion. Although, it does stay cool during the night unlike a lot of memory foam mattresses that cause you to overheat. The pocket coils offer a firm support while the layers of foam on top provide the perfect cushion and comforting feel that gives you the best possible sleep.
Q: How do the mattresses feel?
A: The Original Hybrid Hamuq mattress is considered medium firmness. The pocket coil system offers a strong firm base while the soft foam top creates the perfect combination of support and comfort. The New Organic Hybrid Hamuq mattress is a slightly firmer option.
Q: Does the Hamuq have a high motion transfer?
A: No. Pocket coil mattresses eliminate the motion transfer that is seen with continuous coil mattresses.
Q: Is the mattress suitable for side sleepers?
A: Yes, we have designed both of our mattress to be suitable for all types of sleepers.
Q: How long does it take for the mattress to break in?
A: The mattress would slowly soften over a long period of time but maintains its original form very well.
Q: Can the mattress be rotated? And if so, how often?
A: Yes, you can rotate the mattress if you would like. Every 6 months would be good although it is not really necessary with this mattress.
Q: Does the Mattress hold a lot of heat like memory foam mattresses?
A: No. Pocket coil mattresses do not hold your body heat like a memory foam mattress would.
Q: Will my mattress sag over time?
A: Over a long period of time the mattress will soften a little but should not sag. Pocket coil mattresses are known to hold their original form very well for a long period of time.
Q: How much weight can the mattress hold?
A: Up to about 600 lbs.
Q: What is bio foam?
A: Bio Foam uses soy as a base, naturally creating a very breathable foam that won’t retain heat like chemically produced memory foam will. It also has a more traditional feel that won’t make you feel “stuck”.
Q: What is the foam made of?
A: Our bio foam is a combination of soy and polyurethane.
Q: What are pocket coils?
A: Individually wrapped pocket coils are the most popular coil support system on the market. They provide individualized comfort by contouring to your body perfectly. They also do not transfer motion so you can sleep undisturbed even if your partner moves at night.
Individually wrapped coils move independently and are encased in separate pockets so they can contour precisely to each person and provide, deep, comforting pressure relief.
Q: How do pocket coils differ from regular coils?
A: Traditional offset innersprings have been the main innerspring unit for 100 years. They offer durable pressure relief and last for years. However, they don’t offer the amazing motion separation or individualized contouring of a wrapped pocket coil support system.
Offset coils are linked together with a helical wire which creates a stable feel and durability, but is more prone to motion transfer than a wrapped pocket coil support system.
Q: What are pocket coils made from?
A: Our pocket coils are made from high quality Canadian steel.
Q: Where are the materials from?
A: Our mattress is Canadian made from Canadian materials.
Q: What are the specifications of each layer of the Original Hybrid Hamuq mattress?
A: The mattress consists of a 1" quilted pillow top with 2 layers, which is a .75", 2 lbs comfort foam and a .25”, 10 oz polyester fill. A 1" layer of our Cloud Tech™ Soft foam at 2 lbs density. A 1” layer of our Cloud Tech™ Comfort foam at 2 lbs density. A 1/2" layer of our TRS Adaptive Gel™ foam layer at 3 lbs density, zoned for firmer support under the hips. The base support system is 9” in height, individually wrapped 1.8mm thick, 15 gauge Canadian steel pocket coils, 1200 in the King size and 1000 in the Queen. The biofoam encasement around the edges of the mattress is 2 lbs density. Then another 1/2" layer of biofoam at 2 lbs density at the bottom of the encasement. The outer fabric is made from 100% polyester.
Q: What are the specifications of each layer of The New Organic Hybrid Hamuq mattress?
A: 1” thick 100% Organic Cotton Cover. GOTS Certified Organic cotton provides an ultra soft and breathable sleeping surface - 1’ thick 100% Wool Quilt Layer. Natural New Zealand Joma wool acts as a natural fire retardant, allowing us to avoid the use of chemical alternatives - 100% Organic Latex Layer. A total of 2.5" of durable organic latex. Our latex is made using the Dunlop method, meaning it is 100% organic, as opposed to other synthetic latex blends - 1” thick MicroCoil Layer. An additional layer of micro coils gives it the edge on comfort and support - 8” thick Pocket Coil Base. Dense pocketed spring coils provide unparalleled support and limit motion transfer.
Q: How much does shipping cost?
A: Shipping is free. Extra charges may apply to the Territories.
Q: Where does Hamuq ship too?
A: Hamuq currently ships across Canada and the United States
Q: How long does delivery take?
A: It takes 2-7 business days.
Q: What happens if I miss the delivery?
A: No worries, if the FedEx driver feels it is safe, the package will be left by your door. If not, the driver will try again the following 2 days. If you are still not available after 3 attempts, the package will be dropped off at the nearest FedEx store location where you can pick it up.
Q: My package was damaged when it arrived. What do I do?
A: You should reach out to us at firstname.lastname@example.org so that we can look into solving this issue for you as soon as possible.
Q: Can I schedule delivery for a certain time?
A: We cannot offer specific deliver times. We use FedEx for shipping, meaning the package will arrive in 2-7 business days. We can however try our best to time the release of your order so that it arrives at your place on the desired day. This however is not guaranteed.
Q: Are the boxes heavy?
A: The boxes can be considered fairly heavy by some and depending on the size/type ordered. These are heavy duty luxury mattresses so you may need help to move the box around.
Q: Will I be able to lift it by myself?
A: Depending on how strong you are. Some can move it with no problem and some will require an extra pair of hands.
Q: Do you offer in home setup?
A: We do not have an in-home setup service at this time.
Q: What should I do with my old mattress once my Hamuq arrives?
A: Depending on where you live, most places allow for free curbside disposal. If not, we can help look into the best way for you to dispose of your old mattress.
Q: How do I unbox my Hamuq?
A: Simply cut the box open, remove the cardboard and allow the mattress a few hours to expand back to normal.
Q: When can I sleep on my new Hamuq?
A: You can sleep on your new Hamuq the same day although it does take 48 hours to fully return to its original form.
Placing your order
Q: What methods of payment do you take?
A: We accept Visa, MasterCard, Paypal and American Express, Shop Pay, Apple Pay, Google Pay and Split it financing.
Q: Will I receive a receipt for my payment?
A: Yes, once you have placed your order you will receive an email with your receipt.
Q: I’m not sure if my payment went through what do I do?
A: Check your email to see if you have received your receipt. If not, you can reach out to us at email@example.com and we will be happy to assist you.
Q: Do you make custom size mattresses?
A: At this time, we only offer Twin, Twin XL, Full, Queen, King and California King sized mattresses.
Q: Is there a store I can pay at in person?
A: As of right now all purchases are only able to be made online through our website.