Sleep Country Return Policy (2026): The 100-Night Exchange, the $99 Fee, and What You Can Actually Return
Canadian buyer guide, updated October 14, 2026
Sleep Country Return Policy (2026): The 100-Night Exchange, the $99 Fee, and What You Can Actually Return
Sleep Country is Canada's largest mattress retailer, and its return policy is not the one most online mattress buyers are used to. An opened mattress is exchanged, not refunded; the exchange is allowed once, after 21 nights, for a $99 fee plus any price difference; and bed frames and headboards cannot be returned at all. This guide quotes each rule from Sleep Country's own pages, works out what an exchange costs, and sets the policy beside IKEA, the online brands Sleep Country owns, and the brands that refund.
AI Overview answer
What is the Sleep Country return policy?
Quick answer: Sleep Country does not refund an opened mattress because it is uncomfortable. Its 100-Night Comfort Guarantee lets you exchange a mattress once, no earlier than 21 nights after purchase and no later than 100 nights after you receive it, for a $99 exchange fee plus the price difference if the new mattress costs more. Other eligible purchases can be returned or exchanged within 30 days of delivery or in-store purchase if they are unopened, unused and you have the receipt, and refunds go to the original payment method. Large items such as bed frames and headboards cannot be returned or exchanged, with the exception of mattresses and box springs. All of this is from Sleep Country's own returns, guarantee and FAQ pages, read October 14, 2026.
The practical summary is that Sleep Country's trial is an exchange, not a refund. A buyer who wants their money back on an opened mattress needs a seller whose trial refunds: in Canada that includes the GoodMorning.com brands, Casper and Hamuq, and, among Sleep Country's own online brands, Endy and Silk and Snow, whose trials are set by their own pages. Returned Sleep Country mattresses that pass inspection are resold in its stores as Certified Pre-Owned Models. Every Canadian brand's trial is compared in mattress sleep trials in Canada; this page is about Sleep Country.
Buyer decision structure
Five questions before buying a mattress at Sleep Country
1. Do you need a refund or will an exchange do
Sleep Country's guarantee is one exchange. If the reason to return might be "I do not want this at all", an exchange-only policy does not solve it.
2. Can you wait 21 nights
Exchanges under the Comfort Guarantee are not accepted earlier than 21 nights after purchase, and the window closes 100 nights after delivery.
3. Have you budgeted the $99
One exchange per mattress purchase carries a $99 fee plus the cost difference if the replacement is dearer. It is the cost of changing your mind.
4. Are you also buying a frame or headboard
Sleep Country does not accept returns or exchanges on large items such as headboards and bed frames. Mattresses and box springs are the exception.
5. Is the box still sealed
Accessories and other eligible items can go back within 30 days only if unopened and unused, with the receipt. Opening a pillow changes what you can do with it.
What Sleep Country lets you return, by product
Sleep Country's returns page and its 100-Night Comfort Guarantee page set different rules for different products. The table quotes or closely paraphrases each rule from those pages and the help centre FAQ, read on October 14, 2026, and says what the rule means for a buyer.
| Product or situation | What Sleep Country publishes | Refund or exchange | What it means |
|---|---|---|---|
| Opened mattress you do not like | 100-night trial for all mattresses; try it at least 21 days, then "we'll exchange it for something you'll love" | Exchange only | No cash refund for comfort |
| Unopened, unused eligible purchase | 30 days from delivery or in-store purchase to exchange or return, at any store, with the receipt | Refund or exchange | Refund goes to the original form of payment |
| Purchase delivered by courier | Contact Customer Service to start the return | As above | Not a store drop-off by default |
| Bed frames and headboards | No returns or exchanges on large items such as headboards and bedframes | Neither | Measure the room before you buy |
| Box springs | Excepted from the large-item rule, with mattresses | Per the mattress and 30-day rules | Can go back where a frame cannot |
| Damaged on arrival | Contact Customer Service within 48 hours of delivery | Case by case | Inspect the day it arrives |
| A mattress returned under the guarantee | Resold in store as a Certified Pre-Owned Model after inspection, sanitization and disinfection, with an orange tag, final sale and the full manufacturer warranty | Not applicable | Your exchanged mattress may be resold at a discount |
The rule most likely to surprise a buyer is the second-to-last line of the returns page: no returns or exchanges on bed frames and headboards. A frame that turns out too big for the room, or a headboard in the wrong colour, stays. The second surprise is that Sleep Country resells returned mattresses: its FAQ describes a Certified Pre-Owned Model program, in store only, for products returned under the Comfort Guarantee that pass an inspection, with mattresses that fail donated or recycled. That is a legitimate, regulated practice, and it is also a reason some buyers prefer a brand whose returned mattresses are donated rather than resold. What happens to a returned mattress at each online brand is in mattress sleep trials in Canada.
The 100-Night Comfort Guarantee, night by night
The Comfort Guarantee is often described as a 100-night trial, and the description is accurate as far as it goes. The table lays out what you can and cannot do at each point from the day you buy to the day the guarantee ends, from the wording on Sleep Country's guarantee page.
| When | What you can do | Cost | Source wording |
|---|---|---|---|
| Before delivery, or unopened within 30 days | Return or exchange an eligible, unopened, unused purchase with the receipt | Refund to the original payment | "30 days from your date of delivery or in-store purchase" |
| Nights 1 to 20 on an opened mattress | Nothing under the guarantee | Not applicable | "we do not accept exchanges or returns under the Comfort Guarantee earlier than 21 nights after your purchase" |
| Nights 21 to 100 after you receive it | One exchange for another mattress, by phone, in store or online | $99 exchange fee plus the price difference if the new mattress costs more | "One (1) Comfort Guarantee exchange is available per mattress purchase with a $99 exchange fee" |
| After the exchange | No second Comfort Guarantee exchange on that purchase | Not applicable | One exchange per mattress purchase |
| After night 100 | Warranty claims for defects only, per the manufacturer's warranty card | Pro-rated charges may apply | Warranty FAQ |
| Northwest Territories, Yukon, Nunavut, Newfoundland and Labrador, or remote areas | Contact Sleep Country, which assesses the location | Not published | Delivery exceptions on the guarantee page |
Two details in the wording are easy to miss. The 21 nights are counted from the purchase, while the 100 nights are counted from the day the mattress arrives, so a mattress delivered two weeks after a store purchase can be exchanged a week after it arrives. And the exchange is once per mattress purchase, which means the replacement mattress is yours to keep; if it is also wrong, the remaining path is a warranty claim, which covers defects and not comfort. A buyer unsure between two feels should spend the store visit narrowing it down, because the guarantee gives one correction, not a series.
What a Sleep Country exchange actually costs
Sleep Country publishes the exchange fee and the rule on price differences; it does not publish what happens when the replacement costs less, or whether delivery is charged again. The table works out common cases from the published rules, marks what is not published, and uses Sleep Country's own delivery prices for the delivery column.
| Case | Exchange fee | Price difference | Delivery of the replacement | Published cost |
|---|---|---|---|---|
| $1,000 mattress swapped for a $1,000 mattress | $99 | $0 | Not published | $99 |
| $1,000 mattress swapped for a $1,300 mattress | $99 | $300 | Not published | $399 |
| $1,000 mattress swapped for an $800 mattress | $99 | Refund of the $200 not published | Not published | $99, with the $200 unstated |
| You do not want any mattress | Not available | Not available | Not applicable | No refund under the guarantee |
| For comparison: Hamuq return within nights 30 to 120 | $0 | Not applicable | Free courier pickup | 100 per cent refund to the original payment |
The cheapest outcome at Sleep Country, an exchange for a mattress at the same price, still costs $99, and the realistic one, trading up after a store recommendation, costs the fee plus the difference. Delivery is the open question: Sleep Country prices White Glove delivery at $59 and Green Glove at $99, and its pages read for this guide do not say whether an exchanged mattress is delivered free. A buyer should ask before starting the exchange, and get the answer in writing. None of these costs exist on a trial that refunds, which is the trade made by buying online: no showroom, but a return that ends with the money back. The full cost of a mattress purchase, fees included, is compared in how much to spend on a mattress in Canada.
Sleep Country against IKEA and the online brands
Sleep Country owns several online brands, including Endy and Silk and Snow, and their trials are set by their own pages rather than by the store's guarantee. The table compares Sleep Country with IKEA, the other national store chain whose policy was read, and with the online brands Canadians most often weigh against it. Sleep Country and IKEA were read on October 14, 2026; the online brands are from Hamuq's September 10, 2026 read of each trial page, except Logan and Cove and Hamuq, re-read October 14.
| Seller | Mattress trial | Minimum nights | Refund or exchange | Fee or condition |
|---|---|---|---|---|
| Sleep Country, in store and online | 100 nights | 21 | Exchange only, once | $99 plus any price difference |
| IKEA Canada | 90 days, "Love it or exchange it" | Not stated; IKEA suggests waiting a month | Exchange or return once | Not dirty, marked or damaged; receipt required |
| Endy, owned by Sleep Country | 365 nights, conditions on Endy's page | Not stated on the trial page | Per Endy's terms; one exchange only, and retail purchases may be subject to different terms | One 365-night trial per customer |
| Silk and Snow, owned by Sleep Country | 365 nights | 30 days | Return | Per Silk and Snow's terms |
| Douglas and Logan and Cove | 365 nights | 21 | Full refund after pickup | One trial per household across GoodMorning.com brands |
| Casper Canada | 100 nights | About 14 | Full refund to the original payment | Per Casper's terms |
| Hamuq | 120 nights | 30 | 100 per cent refund to the original payment | Donatable condition; keep the plastic or buy a bag, about $15 |
The table splits Canada's mattress market in two. Store chains, Sleep Country and IKEA, run exchange programs with shorter windows; online brands run refund trials with longer ones, each with its own minimum and its own fine print. The Sleep Country group sits on both sides, because Endy and Silk and Snow are online brands it owns, a structure set out in who owns Canada's mattress brands. Endy's trial page also states that retail purchases may be subject to different terms, so an Endy bought in a store should be checked against the store's policy before it is opened. For a buyer whose main fear is being stuck with a mattress, the right-hand column is the one to read: a refund ends the risk, an exchange only moves it.
Sleep Country warranty, delivery and price guarantee
After the 100 nights, a Sleep Country mattress is covered by its manufacturer's warranty, and the store's FAQ explains how those warranties work. The table collects the warranty, delivery and price terms from the same FAQ, read October 14, 2026.
| Term | What Sleep Country publishes | What to do |
|---|---|---|
| Warranty length | Depends on the mattress; most about 10 years. Bloom mattresses 10 years, except Bloom River at 5. Extend coverage can add 1 to 10 years | Read the warranty card before buying, not after |
| Pro-rated warranty | A usage charge may apply after a free repair or once the replacement period has lapsed; the replacement value decreases each year | Ask how many years are full replacement |
| Frame requirement, queen and king | Warranty applies only on a frame with a rigid centre support with at least 5 legs, or at least 5 hardwood cross slats | Check your frame before the mattress arrives |
| What voids a claim | A soiled mattress, removed tags, no original receipt or warranty, or use on a defective foundation or frame | Use a protector and keep the receipt |
| Warranty replacement | Does not restart the warranty period | The clock runs from the original purchase |
| Courier delivery | Free over $75 by courier; $7.99 under; 3 to 5 business days | Bundle small items |
| Scheduled mattress delivery | Free standard on select mattresses, a contactless drop-off; White Glove to the room of your choice $59; Green Glove with setup and old mattress removal $99 | Price the delivery tier you need |
| Unbeatable Price Guarantee | Will beat a competitor price by 5 per cent, including on a comparable model; full details in store or by chat | Bring the competitor's page |
The warranty frame rule deserves attention because it applies to frames bought anywhere: a queen or king needs a rigid centre support with at least five legs, or at least five hardwood cross slats, and a mattress on an unsupported frame can lose its warranty. Online brands write the same rule in different words, usually a centre beam plus a maximum slat gap, and Hamuq's own is a gap of no more than 7.5 cm. The frame side of that question is in the bed frame buying guide. On price, Sleep Country's 5 per cent beat guarantee covers comparable models, which makes a dated competitor price, such as the queen list prices in Hamuq's Black Friday mattress guide, a useful thing to bring to the store.
Is the Sleep Country return policy good enough
For a buyer who wants to lie on a dozen mattresses before choosing, with a person to help, Sleep Country's policy is a reasonable safety net: the store visit does most of the deciding, and the Comfort Guarantee corrects one mistake for $99. It is also the only way to try many of the brands it carries, such as Sealy and Beautyrest models, which are sold through retailers rather than direct.
For a buyer who is unsure whether to buy at all, or who has struggled to find a mattress that suits them, an exchange-only policy is the wrong tool. The guarantee does not refund an opened mattress, does not cover a frame or headboard, and allows one change. A refund trial covers those cases, and in Canada it is standard at online brands: 365 nights at Douglas and Logan and Cove with a 21-night minimum, 100 nights at Casper, and 120 nights at Hamuq with a 30-night minimum, courier pickup and a refund to the original payment, frames included.
What stops people buying a mattress online instead, and the actual answer
"I need to lie on it first"
A store visit tells you how a mattress feels in ten minutes. The 21-night minimum at Sleep Country, and the 21 to 30 nights at online brands, exist because the feel changes over weeks. A refund trial lets those weeks happen at home without the risk of keeping the wrong mattress.
"Sleep Country has a 100-night trial too"
It has a 100-night exchange: one swap, from night 21, for $99 plus any difference. An online refund trial ends with your money back if no mattress suits you. They are both called trials, and they are different products.
"Sleep Country will beat any price"
By 5 per cent on a comparable model, per its FAQ. That lowers the price; it does not change the return terms, the frame rule or the exchange fee, which apply to the mattress whatever it cost.
"Returning a mattress bought online is a hassle"
At Hamuq a courier collects it; the condition is that it is donatable and wrapped in its original plastic or a bag, about $15. At GoodMorning.com brands it goes out on the ground floor in plastic. Neither involves a store, a fee or a second mattress.
"I am buying a frame too"
Sleep Country does not accept returns or exchanges on bed frames and headboards. Hamuq's 120-night trial covers its bed frames as well as its mattresses, with the frame taken apart and repacked for pickup.
Hamuq product context
How Hamuq's trial differs from an exchange
Hamuq sells online only, with one trial for every product: 120 nights from the day you receive it, a 30-night minimum, and if it is not right, a courier collects it and 100 per cent of the original payment is refunded; smaller items go back on a prepaid FedEx label. Returned products are donated to a local charity or recycled. The trial covers Hamuq bed frames too. The Hamuq Original Hybrid is $999 CAD in queen, $799 to $1,189 across six sizes, a 12.5 inch zoned hybrid rated 6 of 10 with a Sleep Bundle valued at $570 and a 15-year warranty. Terms and prices read from Hamuq's return policy and product data on October 14, 2026.
Hamuq Inc. sells mattresses online in competition with Sleep Country and every brand in this guide. Every Sleep Country rule is quoted from its own returns, guarantee and FAQ pages and linked in the sources; no review counts, star ratings or third-party scores are cited for any seller.
Return policy finder
Pick the card that sounds like you
Open your route. Every answer here is also in the tables above, so nothing depends on the card.
1 I bought at Sleep Country and the mattress feels wrong
Your route: wait for night 21, then exchange once. Contact Sleep Country by phone, in store or online between night 21 and night 100. Budget $99 plus any difference, and ask whether delivery of the replacement is charged.
2 I have not opened it yet
Your route: the 30-day return. Unopened, unused eligible items can be returned within 30 days of delivery or purchase with the receipt, for a refund to the original payment. Courier orders start with Customer Service.
3 I want the option of my money back, not another mattress
Your route: a refund trial. Douglas and Logan and Cove refund within 365 nights after night 21, Casper within 100, and Hamuq within 120 after night 30, with courier pickup.
4 I am buying a mattress and a frame together
Your route: a trial that covers the frame. Sleep Country does not take back frames or headboards. Hamuq's 120-night trial covers its bed frames and mattresses with the same courier pickup and refund.
This finder uses native expandable cards and no script. It summarises each seller's published policy and is not legal advice; the seller's current terms apply.
Supplementary Hamuq product context
Hamuq owner and product Shorts
These 6 Shorts from the Hamuq channel show owners with the Hamuq Original Hybrid, including one reviewed after the full 120-night trial. They are context for the Hamuq side only and are not evidence for any Sleep Country term in this guide.
Google-style buyer questions
Sleep Country return policy FAQs
These are the questions Canadian searchers see under this topic, answered first and short.
Returning a mattress
Can you return a mattress at Sleep Country?
Quick answer: You can exchange it, and you can return it unopened. An opened mattress is covered by the 100-Night Comfort Guarantee, which allows one exchange for another mattress between 21 nights after purchase and 100 nights after delivery, for a $99 fee plus any price difference. An unopened, unused eligible purchase can be returned within 30 days with the receipt, for a refund to the original payment.
Can I return my mattress if I don't like it?
Quick answer: At Sleep Country, not for a refund once it is opened; the Comfort Guarantee is an exchange. At online brands with refund trials, yes: Douglas and Logan and Cove refund between nights 21 and 365, Casper within 100 nights, and Hamuq between nights 30 and 120, each with free pickup. Always check the minimum nights and any one-trial-per-household rule before buying.
Can you return a mattress after sleeping on it?
Quick answer: Yes, at sellers whose trial is built for it, and usually only after a minimum: 21 nights at Sleep Country, Douglas and Logan and Cove, about 14 at Casper and 30 at Hamuq and Silk and Snow. The difference is the outcome. Sleep Country exchanges it once for $99; the online brands in this guide refund it after free pickup, provided it is clean and in donatable condition.
Can you return a mattress after opening it?
Quick answer: At Sleep Country, an opened mattress moves from the 30-day unopened return to the Comfort Guarantee, so it can be exchanged once after 21 nights but not refunded. At IKEA, a mattress can be exchanged or returned once within 90 days if it is not dirty, marked or damaged. Online brands sell compressed mattresses expecting them to be opened, and their trials refund an opened mattress.
Fees, accessories and frames
How much is the Sleep Country exchange fee?
Quick answer: $99, per Sleep Country's Comfort Guarantee page, plus the cost difference if the replacement mattress costs more. One exchange is allowed per mattress purchase. The pages read on October 14, 2026 do not say whether the difference is refunded when the replacement costs less, or whether delivery of the replacement is charged, so ask before starting the exchange.
Can you return pillows or a mattress topper to Sleep Country?
Quick answer: Within 30 days of delivery or purchase, if they are eligible, unopened and unused, and you have the receipt, according to Sleep Country's returns page. The page read on October 14, 2026 does not list a separate comfort trial for opened pillows or toppers, so an opened pillow should be treated as kept unless Customer Service confirms otherwise.
Can you return a bed frame to Sleep Country?
Quick answer: No. Sleep Country's returns page says it does not accept returns or exchanges on large items such as headboards and bedframes, with the exception of mattresses and box springs. Measure the room and doorways before ordering. Some online brands cover frames in their trials; Hamuq's 120-night trial includes its bed frames, which are collected by courier after being taken apart and repacked.
Does Sleep Country refund to the original payment method?
Quick answer: Yes, for eligible returns. Sleep Country's returns page says all full refunds or balances on exchanges are returned in the original form of payment, and that you pay the difference when the replacement costs more. A full refund applies to unopened, unused eligible purchases within 30 days; an opened mattress goes through the Comfort Guarantee exchange instead.
Warranty and alternatives
How long is the Sleep Country mattress warranty?
Quick answer: It depends on the manufacturer; Sleep Country's FAQ says most are about 10 years. Bloom mattresses carry 10 years, except the Bloom River at 5, and Extend coverage can add 1 to 10 years. Many warranties are pro-rated, and a queen or king must sit on a frame with a rigid centre support of at least 5 legs or 5 hardwood cross slats.
What happens to mattresses returned to Sleep Country?
Quick answer: Mattresses returned under the Comfort Guarantee that pass inspection, sanitization and disinfection are sold in Sleep Country stores as Certified Pre-Owned Models, with an orange tag, as final sale and with the full manufacturer warranty, following provincial rules. Products that fail inspection are donated through its bed donation program or recycled, according to Sleep Country's FAQ.
Does Sleep Country own Endy and Silk and Snow?
Quick answer: Yes. Sleep Country Canada bought Endy in 2018 and Silk and Snow in 2023, and also runs Hush and Dormez-vous; Sleep Country itself was acquired by Fairfax Financial Holdings in 2024. Endy and Silk and Snow sell online with 365-night trials on their own terms, which differ from the store's exchange-only Comfort Guarantee.
Which mattress stores in Canada give a refund instead of an exchange?
Quick answer: Among the sellers read for this guide, the online brands: Douglas and Logan and Cove refund within 365 nights after a 21-night minimum, Casper within 100 nights, and Hamuq within 120 nights after a 30-night minimum, with courier pickup and a full refund to the original payment. Sleep Country exchanges once, and IKEA allows one exchange or return within 90 days.
How we know this
This guide was built on October 14, 2026. Sleep Country's terms were read from its Returns and Exchanges page, its 100-Night Comfort Guarantee page and its help centre FAQ, which covers the Certified Pre-Owned program, warranties, delivery tiers and the price guarantee; quoted wording is reproduced as published. IKEA Canada's terms were read from its return policy page the same day. Logan and Cove's trial was read from its return policy on October 14, and Hamuq's from its return policy the same day. Endy, Silk and Snow, Douglas and Casper trial terms come from Hamuq's September 10, 2026 read of each brand's trial page and are dated in Table 4. Sleep Country's ownership of Endy and Silk and Snow is from the public announcements cited in Hamuq's ownership guide. The costs in Table 3 are arithmetic from Sleep Country's published fee and rules, and terms Sleep Country does not publish are marked as such. Nothing here is legal advice, and no review counts or ratings are used.
A trial that ends in a refund, not an exchange
The Hamuq Original Hybrid at $999 CAD in queen with a Sleep Bundle valued at $570, free delivery, and 120 nights to decide: after night 30, a courier collects it and 100 per cent of your payment comes back. Hamuq bed frames are covered by the same trial.
About the authors
Jordan BedwellSupplied the Hamuq trial, refund and price terms used in Tables 3 and 4.
Mark Edcel LopezRead Sleep Country's returns, guarantee and FAQ pages and IKEA's return policy, captured the Canadian search questions, and built the tables.
Nathan NielsonChecked every quoted term against the seller's page. He is not designated as a product reviewer for this guide.
Reviewer safeguard: This article does not use reviewedBy markup or present anyone as a credentialed reviewer or legal adviser. Hamuq Inc. competes with Sleep Country and every brand named, which is why every term is quoted from the seller's own pages and linked below.
Sources
- Sleep Country, Returns and Exchanges: 30-day returns, large-item exclusion, mattress exchange and refunds
- Sleep Country, 100-Night Comfort Guarantee: 21-night minimum, one exchange, $99 fee and delivery exceptions
- Sleep Country, help centre FAQ: Certified Pre-Owned Models, warranties, frame requirement, delivery tiers and price guarantee
- IKEA Canada, return policy and Love it or exchange it mattress policy
- Logan and Cove, return policy: 365-night trial, 21-night minimum and refund terms
- Hamuq, return policy and 120-night trial
- Hamuq, Original Hybrid: prices and build
- Hamuq, mattress sleep trials in Canada: the September 10, 2026 read of Endy, Silk and Snow, Douglas and Casper trial pages
- Hamuq, who owns Canada's mattress brands: Sleep Country's acquisitions of Endy and Silk and Snow, and Fairfax's acquisition of Sleep Country
- Google Search results shown to a Canadian searcher for "sleep country return policy mattress", October 14, 2026, used to record the People Also Ask questions